Job Description

Assistant Parking Manager

Location: San Antonio, TX

Competitive Benefits Package

Who is Platinum Parking? 

Platinum Parking is a full-service parking management and consultation company, serving 12 cities and 7 states
nationwide. Founded in 2000 with a single location, we have grown to operate more than 300 facilities. Our
growth is a direct result of our attention to detail—allowing us to be innovative in our operations, maximize
financial performance at our facilities, and solidify our dedication to a people-first approach.

Why Platinum?

• Competitive compensation and benefits
• Growth opportunities and learning experiences
• Opportunity to learn 365 degrees of management
• Positive and supportive culture

Job Description

Platinum Parking is looking for an experienced supervisor/manager to assist with the operations of parking facilities.

We are looking for an Assistant manager to oversee the operations as well as work with the closing shift This person’s responsibility includes, but are not limited to, collecting and reporting revenues, supervise staff, maintaining facility and equipment.

Our growth as a company is a direct result of the hands-on attention to detail that we pay to each and every customer of the facilities we manage.

We offer competitive salaries and excellent benefits for Full Time employees including, medical, dental, vision, a 401k savings plan

Key Responsibilities:

1. Assist the Operations Manager in overseeing day-to-day operations
2. Assist with planning, organizing, and delegating tasks to hourly employees
3. Manage daily and monthly parking assignments
4. Handle access device management (programming, assigning, and reconciliation)
5. Lead training, scheduling, and coaching efforts for team members
6. Identify facility areas requiring attention and implement appropriate cleaning and maintenance measures

Job Duties and Responsibilities

• Assist in cultivating a professional, diverse, and customer-focused team
• Ensure that all facilities operate in accordance with company policy and procedures including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations
• Ensure that daily operations perform in accordance with company policy by ensuring that each location is properly staffed, has required supplies and has set opening and closing procedures
• Manage the business to limit revenue loss, theft or shrinkage of monies or equipment
• Assist in collecting, recording and depositing revenues received at the facility
• Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and completeness on a daily basis
• Gather, review and verify the timely and accurate completion of daily and monthly reports
• Promote a work environment that values integrity, problem-solving, collaboration and transparency
• Review, screen and respond to email, direct mail and telephone calls. Provide prompt, customer oriented service, resolving any issues without executive management involvement whenever possible
• Assist in training tenants and customers with garage online validation program and parking procedures

Qualifications

Parking experience a plus

• Must be able to speak, read, write and understand English
• Proficient in all Microsoft Office programs (Word, Excel, PowerPoint and Outlook) to produce reports and spreadsheets
• Ability to calculate basic mathematical figures in excel such as discounts, interest, commissions, proportions, percentages, and area
• Parking management experience (preferred but not required)
• Ability to read, analyze, and interpret general business documents, procedures or regulations
• Ability to effectively write reports, business correspondence, and procedure manuals
• Ability to communicate effectively at an expert level both verbally and in written form
• Must have a valid driver’s license and the ability to perform errands via personal vehicle
• Drug testing and background check required
• Professional appearance

Experience with gated equipment preferred

Knowledge and Skill Requirements

• Courteous and tactful to patrons, visitors, and employees
• Strong analytical skills to gather and summarize data and reports
• Reliable with the ability to work varied and flexible schedule
• Excellent Customer Service Skills
• Leadership skills
• Ability to recognize problems and execute solutions
• Maintain professional appearance and demeanor
• Complete multiple projects simultaneously with a degree of self-direction
• Work well in team environment
• Maintain a reliable and dependable attendance record
• Time management, multi-tasking, and organization skills with strong attention to detail
• Ability to deal with ambiguity and remain calm / maintain positive attitude under pressure

 Education

• High school diploma or equivalent
• College Graduate Preferred

  Work Environment and Physical Requirements

• Exposure to car fumes in garage, the elements, and extremes of weather and temperature
• Stand, walk and sit for extended periods of time 

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