Job Description
Title: ServiceNow Admin
Location: Remote
Type: Contract
Position Overview
- We are looking for an experienced ServiceNow Developer with 7 10 years of proven expertise in managing, configuring, and optimizing ServiceNow platforms within the Life Sciences domain.
- The ideal candidate will have strong technical administration and development skills, experience in regulated environments (GxP, FDA 21 CFR Part 11), and the ability to align ITSM/ITIL processes with compliance and business objectives.
Key Responsibilities:
- Design, develop, and configure ServiceNow solutions across multiple modules such as ITSM, GRC, CSM, SecOps, Portal, HRSD, and others.
- Implement and customize ServiceNow applications, workflows, business rules, client scripts, UI policies, and integrations.
- Lead end-to-end delivery of ServiceNow projects, including requirements gathering, solution design, development, testing, and deployment.
- Integrate ServiceNow with third-party systems using REST/SOAP APIs, MID servers, and other integration tools.
- Ensure adherence to ServiceNow development best practices, coding standards, and platform governance.
- Collaborate with cross-functional teams including architects, process owners, business analysts, and administrators.
- Troubleshoot and resolve complex platform issues and provide ongoing support.
- Mentor junior developers and contribute to building a strong ServiceNow practice.
Required Skills & Experience:
- 7 10 years of ServiceNow development and administration experience.
- Strong knowledge of ServiceNow core modules (Incident, Problem, Change, Asset, CMDB, Service Catalog) with 5 7 years of configuration and administration experience.
- JavaScript (4 5 years): hands-on scripting for business rules, client scripts, and UI customization.
- HTML & CSS (4+ years): building and customizing UI components and portals.
- ServiceNow APIs (4 5 years): developing and managing integrations with external systems.
- Integrations (REST/SOAP, LDAP, SSO, OAuth) (4 5 years): implementing and maintaining secure integrations.
- Strong hands-on expertise in multiple ServiceNow modules: ITSM, GRC, CSM, SecOps, Portal, HRSD.
- Familiarity with ServiceNow upgrade cycles and patch management (3 4 years of upgrade experience).
- Proficiency in ServiceNow scripting (JavaScript, Glide API, Jelly, AngularJS).
- Experience in Service Portal development and customization.
- Strong understanding of ITIL/ITSM processes and enterprise service management concepts.
- Experience with ServiceNow Integration Hub, Flow Designer, Orchestration, and MID Servers.
- Proven experience in ServiceNow upgrades, migrations, and performance optimization.
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- ITSM Implementation Specialist
- Other module-specific certifications.
- Strong problem-solving and communication skills, with the ability to work in an agile environment.
Domain Expertise:
- Prior experience (4 5 years) working in Life Sciences, Pharma, Biotech, or Medical Devices environments.
- Strong understanding of GxP validation processes and compliance frameworks (FDA 21 CFR Part 11, SOX, HIPAA).
- Knowledge and practical application of ITIL best practices (4 5 years).
Education:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Equivalent professional experience will also be considered
Good to Have:
- Experience with ServiceNow AI/ML, Predictive Intelligence, and Virtual Agent.
- Knowledge of cloud platforms (AWS, Azure, GCP) and security frameworks.
- Exposure to DevOps practices and CI/CD pipelines for ServiceNow.
Job Tags
Contract work,